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Patient Rights

The Brigstock Skin and Laser team treats everyone equally, regardless of gender, race, religion or sexual orientation and welcome comments, criticism and praise to enable us to continuously improve your service. It is helpful if complaints are made in writing either to the doctors or the clinic manager.

Brigstock Skin & Laser Centres aims to ensure that all the services it provides are of the highest quality. In the event that you do have comments, suggestions or a complaint please contact Brigstock Skin & Laser Centres:

Brigstock Skin & Laser Centres
83 Brigstock Road
Thornton Heath

Tel: 0330 555 6060

If the clinic’s staff are unable to resolve any problems you may have with the service there and then, your complaint will be reported to the registered manager within 24 hours. Alternatively you could put your complaint in writing or ask reception for a complaints form to complete. All complaints will be acknowledged within 2 days of being received and a full response will be provided within 10 working days. Any comments you have about this patient guide should also be sent to the same address.

Complainants have a right to approach the Independent Sector Complaints Adjudication Service (ISCAS), if they are dissatisfied with the way their complaints are dealt with or if they feel their complaint is of a very serious nature. Patients also have the right to approach ISCAS if they feel that the clinic’s patient guide is inaccurate or misleading.

You can contact ISCAS in the following ways:

  • By phone: 020 7536 6091
  • By email:
  • By writing: ISCAS, 70 Fleet Street, London EC4Y 1EU

You can also visit their website at

A full version of Brigstock Skin and Laser complaints procedure is available to patients upon request, as is a copy of the most recent inspection report prepared by the Care Quality Commission.

To further enhance the quality of the Brigstock Skin & Laser Centres customer service we would appreciate it if you could take time to complete our Patients Questionnaire (click to access).

Download the Brigstock Skin & Laser Centres leaflet for further information.

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