Please let us know if you cannot keep an appointment, as this may be given to another patient. We ask that patients treat all our staff with respect. Violence or abuse will not be tolerated under any circumstances and patients will be asked to leave the practice if they are abusive.
In return we undertake to treat everyone equally, regardless of gender, race, religion or sexual orientation. We will inform you in writing if we ask you to leave the practice, together with an explanation of why we have made the decision. We also welcome comments, criticism and praise. It is helpful if complaints are made in writing either to the doctors or the practice manager.
Brigstock Skin & Laser Centres aims to ensure that all the services it provides are of the highest quality. In the event that you do have comments, suggestions or a complaint please contact Brigstock Skin & Laser Centres:
Brigstock Skin & Laser Centres
83 Brigstock Road
Tel: 0330 555 6060
If the clinic’s staff are unable to resolve any problems you may have with the service there and then, your complaint will be reported to the registered manager within 24 hours. Alternatively you could put your complaint in writing or ask reception for a complaints form to complete. All complaints will be acknowledged within 2 days of being received and a full response will be provided within 10 working days. Any comments you have about this patient guide should also be sent to the same address.
Complainants have a right to approach the Care Quality Commission if they are dissatisfied with the way their complaints are dealt with or if they feel their complaint is of a very serious nature. Patients also have the right to apprach the Care Quality Commission if they feel that this patient guide is inaccurate or misleading.
The registered head office of the Care Quality Commission:
Care Quality Commission National Correspondence
Newcastle upon Tyne,
Tel: 03000 616161
To further enhance the quality of the Brigstock Skin & Laser Centres customer service we would appreciate it if you could take time to fill in our “Patients Questionnaire” click here to download.