83 Brigstock Road, Thornton Heath, Surrey CR7 7JH Tel: 020 8683 6730

We take the care of our patients very seriously and welcome all feedback so we can help improve our services here at Brigstock Skin & Laser Centre.


Brigstock Skin and Laser Centre aims to ensure that all the services it provides are of the highest quality. In the event that you do have comments, suggestions or a complaint please contact Brigstock Skin and Laser Centre at the following address: Registered Manager: 83 Brigstock Road, Thornton Heath, Croydon, Surrey, CR7 7JH

If the clinic’s staff are unable to resolve any problems you may have with the service there and then, your complaint will be reported to the registered manager within 24 hours. Alternatively you could put your complaint in writing or ask reception for a complaints form to complete. All complaints will be acknowledged within 2 days of being received and a full response will be provided within 10 working days.

Any comments you have about the centre’s patient guide should also be sent to the same address.

Your feedback is invaluable and this is your chance to tell us what you think of the service you have received so far. With this feedback, the clinic is able to continue to make improvements to the service you receive. Please complete the short feedback form provided below and let us know what you think.

Complainants have a right to approach the Parliamentary and Health Service Ombudsman, if they are dissatisfied with the way their complaints are dealt with or if they feel their complaint is of a very serious nature. Patients also have the right to approach the Ombudsman if they feel that this patient guide is inaccurate or misleading.

You can contact the Health Service Ombudsman in the following ways:

  • By phoning 0345 015 4033 (textphone 0300 061 4298 for people who are deaf or have problems using a standard phone).
  • By sending an email to: phso.enquiries@ombudsman.org.uk.
  • By texting ‘call back’, with your name and mobile number, to 07624 813 005. Someone will then call you.
  • By writing to: Parliamentary and Health Service Ombudsman
    Millbank Tower,
    SW1P 4QP

You can also visit their website at

A full version of Brigstock Skin and Laser complaints procedure is available to patients upon request, as is a copy of the most recent inspection report prepared by the Care Quality Commission.

Patients have the right access their health records, in line with the Data Protection Act 1998.

If you require this information in another language, Braille or large print, please notify the receptionists who will provide you with a copy