83 Brigstock Road, Thornton Heath, Surrey CR7 7JH Tel: 020 8683 6730

Do you guarantee your results?

Of course. All the treatments you receive at the clinic are covered by the Brigstock 7 point guarantee. Click here for full details. The main thrust of the guarantee is that we will treat you for free if you are not satisfied and cannot see results. It’s as simple as that. Some clinics offer cheap treatments. We guarantee you great value results.

Where is Brigstock Skin and Laser Centre?

The Centre is on the corner of Brigstock Road and Bensham Lane opposite the public library in Thornton Heath. Find out full address here.

Where can I park?

There is plenty of free on-street parking around the Centre.

Which treatment should I choose?

That is entirely up to you and what you are looking to achieve. During your initial free consultation your personal practitioner will complete your skin schedule. This assesses the areas of your skin that are of greatest priority and concern to you. As part of this process, you may also undergo a VISIA multispectral analyst so that you can obtain some objective measurements of your skin’s characteristics. Following this, you and your personal practitioner will discuss your options and come up with the most appropriate treatment care plan to achieve the best results for you.

How will I know if the treatment is suitable for me?

We’ll tell you. The clinic is CQC registered which means we uphold the highest medical standards of care. If a treatment is not suitable for you and your skin it is our professional obligation to inform you. Luckily it is not actually the treatments that patients really require, but rather specific results and improvements to their skin. Often the results you are looking for can be achieved with a number of different treatments, so it is often possible to find a suitable treatment for most patients.

How do I make a booking?

You can call and speak to one of the team on 020 8683 6730 or book online here.

Is there a booking fee?

All initial consultations are completely free of charge unless you are booking a dermatology consultation regarding a skin condition with one of the centre’s doctors.

What happens if I need to change a booking?

That’s absolutely fine, but do try to give us 48-hour notice. There is a £40 fee if patients cancel within 48 hours or simply do not show up for a doctor’s appointment.

How long do I have to wait between free consultations and treatment?

That depends. Some treatments require a patch test to be performed and at least 24-hours to elapse before beginning your treatments. Some treatments can be undertaken straight away. You’ll always be advised when you come to the clinic and given the most appropriate clinical advice on how quickly you can start.

Is there any obligation to buy anything at the free consultation?

Of course not. It’s a free, no obligation consultation.

Who would I see at Brigstock Skin and Laser Centre?

Normally a Personal Practitioner who assesses your needs will initially see you. If you’re looking for a clinical procedure like minor surgery, prescribed medication or wrinkle reduction injections you will need to be seen by a doctor. Clinical Technicians carry out many of the centre’s treatments like laser hair removal, microdermabrasion or IPL skin rejuvenation. If you’re undergoing a course of treatment you’ll be treated by one of the clinical technicians. Every two months you should be seen by one of the centre’s personal practitioners who will assess your needs and refer you on to an appropriate member of the clinical team. That could be one of the doctors or one of the clinical technicians depending on what it is you would like to achieve.

Will the same person do the treatment each time?

That’s entirely up to you. It certainly is best practice that you see the same clinical technician, personal practitioner or doctor. That way your clinician can develop a good understanding about you and your skin so that you achieve the best results. Occasionally, however, some clients will book themselves in with different clinical technicians if their usual technician’s availability is limited. This is allowed, but best practice is to be seen by the same person each time you visit the centre.

Can I go back to work straight after my treatment?

The vast majority of the treatments offered at the clinic have very little or no downtime at all. If you decide to proceed with a treatment with any downtime you will be informed before commencing.

Do you offer any discounts?

You can take advantage of discounted rates when you purchase a course of treatments. The more treatments you invest in the more you save. The clinic also runs a loyalty scheme for its patients and offers a 10% discount when you refer somebody to the clinic. On top of this we also run monthly offers too which you can find here.

Does laser hair removal work?

Absolutely. That is why we guarantee your results and satisfaction. The fact that laser hair removal is the most popular treatment we provide at the Centre gives you some indication of just how effective this treatment is. The technology has been used commercially for around 20 years. Over time, its efficacy has been proven and the technology improved. The lasers work by destroying your hair in a specific stage of its growth cycle. This is why you need several treatments spaced several weeks apart to eliminate most of the hair.

What are the main benefits of laser hair removal?

The average woman in the UK spends over £8000 on hair removal products during the course of her lifetime and an enormous amount of time dealing with unwanted hair. Laser hair removal permanently kills off the hair follicles that produce the unwanted hair. The procedure is relatively quick, especially when compared to electrolysis, and the machine we use is virtually painless.

What is the difference between laser and IPL?

Laser and IPL (Intense Pulsed Light) work in essentially the same way. The only difference between the two is the type of light they use to treat the hair. At the clinic we have both an IPL and a Soprano Laser machine. Most patients find the Soprano laser is the more comfortable of the two machines, but it does tend to take longer to treat. You can expect to achieve exactly the same results from both machines. To decide the most suitable machine for you and your skin it is sensible to get a patch test done on both machines. The patch test is free and you can decide for yourself.

Is Laser hair removal safe?

The risks associated with Laser hair removal are generally quite low as long as you choose a reputable clinic. There is a potential to damage the eyes with high-powered lasers and it also possible to burn the skin if the laser isn’t operated by an experienced technician. All clinical technicians at the centre have undergone the highest standards of training and attend regular training sessions to ensure their technical skills are maintained. The clinic also maintains the clinical standards of operation and machine maintenance in accordance with our Care Quality Commission registration.

How many treatments are required for laser or IPL hair removal?

Most people will require at least six treatments if they are to achieve a satisfactory result, but it depends on a lot of factors. Everybody’s skin and hair is different; the colour of their skin, the density of their hair, the thickness of their hair, even the growth cycle is slightly different for each individual. Laser and IPL treatments target only your hair in the anagen growth phase. The length of time your hair remains in the growth stage varies according to a number of factors including its location on your body. The hair on your head, for example, can remain in the anagen stage for up to seven years. For these reasons each treatment has to be planned according to you the individual, the location of your hair and the results you want to achieve.

Does Laser or IPL treatment hurt?

That’s a good question. Some Laser and IPL treatments can be quite painful. That’s why the clinic invested in the Soprano Laser machine, which is virtually painless. Patients with sensitive or dark skin can find some laser or IPL treatments painful. The Soprano machine is designed to treat all skin types even the very darkest. Our IPL machine isn’t as comfortable as the Soprano, but most patients are able to tolerate the treatment without any problem. The advantage of the IPL machine has over the Soprano is the speed of the treatments, which are much faster.

Does laser or IPL treatment have any possible side effects or downtime?

Following your treatment, you may experience some slight swelling and redness to the area that has been treated. This tends to abate very quickly, within an hour or so.

When performed by qualified clinical technicians in a medical clinic under the direct supervision of a doctor with a specialist interest in dermatology, possible side effects are extremely rare. In the event that a machine was operated poorly, it is possible to incur blistering and scarring as a result. Some patients can find that laser or IPL treatments trigger cold sore outbreaks. Some patients can also experience skin lightening although this usually returns to normal in time. This is why a patch test is so important and is always performed prior to beginning any treatments at the centre. This is also why it is so important to be treated in a reputable clinic run by clinicians with an in-depth knowledge of skin.

When can you see the results of Laser hair removal?

You’ll see the results after your first treatment. Generally it will take between one and two weeks before you notice any results. You can expect about a 20% reduction in hair following this first treatment session although this figure can vary widely for different people.

What if I'm not happy with the results?

Tell us about it. Remember the clinic guarantees all your results with our 7-point guarantee. We will treat you for free if you are not satisfied and cannot see results. It’s as simple as that.

What should I do after a hair removal treatment?

There are a few things that you should and should not do after Laser or IPL hair removal treatment. Some patients find an aloe vera gel helps to soothe any swelling or redness that can occur afterwards. Also using a good quality mineral makeup instead of other makeup brands is a sensible idea as you know they will not contain any chemicals that prevent your skin from breathing. There are a couple of key things to avoid following your treatment. These include avoiding excessive sun exposure, microdermabrasion treatments and picking or scratching the treated area. You can view the centre’s full post treatment care advice here.

Call us now on 020 8683 6730 to find out more and book your complimentary consultation. We look forward to hearing from you!